Maxit
980 Mineralstreet
Claremont, Pretoria
Copyright © 2004 Maxit
Frans Kruger & Emmaneal Pretoruis.
E-mail: snarfcompany@hotmail.com
Our experienced support staff will take all the relevant details and will then arrange for one of our locally based technicians to visit you at your business premises. In the unlikely event that our technicians is unable to repair the computer, our No-Fix-No-Fee policy (conditions apply) means that there will be nothing to pay at all.
We aim to provide a same day callout service, and providing your call is received before 1pm, our goal will be to have an technicians with you before 5pm on the same day.
Our work is fully guaranteed and any replacement components required are supplied new and covered by a full one-year manufacturer’s warranty. You can be totally assured that all work carried out by Maxit technicians is done to the highest possible standards of workmanship.
We believe in the traditional values of treating each of our customers as individuals and in “going that extra mile” for all our customers.
· The computer will not boot, freezes or crashes whilst in use.
· Component failures – hard drive, floppy drive, CD-Rom, power supply, modem, memory, sound or graphics card, motherboard or processor.
· Upgrades – we can upgrade your current IT equipment or build new bespoke systems to your own specification.
· Virus removal and advice on anti-virus software and effective firewall procedures.
· Internet connection – configuring the connection, troubleshooting connection problems, setting up e-mail accounts or installing a modem or broadband equipment.
· Networks, both server and peer-to-peer – installation, configuration and maintenance.
· Software – installation and troubleshooting software conflicts and/or error conditions.
· Training – we can provide training in the use of most mainstream software packages.
· Laptop repairs (software only).
· Printer repairs (software only).
If a component failure is diagnosed, our engineer will be able to advise you of the replacement required and provide a quotation for the cost of the component. If you are happy to proceed on that basis, he will obtain the necessary component and make convenient arrangements with you to return and complete the repair. The technicians
will also carry some common components with him. Written quotations are available on request and will always be issued where the cost of a component exceeds R100.00.
We also offer the facility to purchase Prepaid Support Hours. These hours are completely flexible, have no expiry date and give your business priority when booking an technician visit.
Prepaid Support Hours are available in blocks of 5, 10 or 20 hours (labour only, parts not included) and offer substantial discounts from our standard hourly rate.
Prepaid – Option One 5 Prepaid Support Hours R1500.00 plus VAT
(R 300 per hour plus VAT)
Prepaid – Option Two 10 Prepaid Support Hours R2800.00 plus VAT
(R 280 per hour plus VAT)
Prepaid – Option Three 20 Prepaid Support Hours R5000.00 plus VAT
(R250.00 per hour plus VAT)
Our prepaid support option is similar to a traditional maintenance contract, but at a fraction of the cost, and with all the flexibility expected by today’s modern business models.
Please contact us if you would like to discuss any aspect of our charging structures or feel that a different charging structure would be more suited to the requirements of your business. We look forward to being of service to you and will be delighted to help in any way possible
PC
Crashing or Freezing
Is your computer crashing or freezing in the middle of your office application
or favourite game? Possibly, a hardware conflict is causing the problem or
perhaps the drivers for the graphics card need updating - whatever the problem,
we can help.
Software
Problems
Are you having problems installing certain software or perhaps you have
installed software, which has had unexpected side effects or caused conflicts
with existing installed software? We can help with your software problems.
Virus
Attacks
Virus attacks are becoming more frequent and more serious. They can be amongst
the hardest PC problems to deal with. You will need professional help to remove
the virus and to minimise the damage it can do to your system. We can also
advise you regarding the most effective anti-virus and firewall software. Your
computer's protection is now more vital than ever.
FAQ
Is
your work guaranteed?
Our work is fully
guaranteed. All components are supplied new and are covered by a full twelve
months parts and labour warranty.
Can I
limit the booking to one hours' work?
Yes, you can choose to limit the booking to one hour and the technician will do his very best to complete
the work within the agreed timescale.
If the
repair takes only forty minutes, will I have to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed in less
time than this, the engineer will offer to stay for the remaining time to carry
out a general PC health check or a virus scan. Following the initial hour, any
additional time is charged in blocks of 30 minutes.
Do you
repair laptops?
We carry out software related repairs to laptops, however, we do not repair
laptop hardware failures. For laptop hardware failures, we recommend you to
contact the manufacturer of your machine.
Do you
repair printers?
We carry out software related repairs to printers - driver and/or installation
problems, however, we do not repair printer hardware failures.
Do you
repair monitors?
Unfortunately, we do not carry out repairs to monitors.
Which
methods of payment do you accept?
We only accept payment in cash.
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